About Us

Welcome to Get My Taxi, where your journey isn’t just a trip—it’s an experience we’re passionate about delivering with care and excellence. Unlike ordinary taxi services, Get My Taxi is driven by a mission to offer more than just transportation. We aim to redefine the way people travel by providing a service that’s seamless, personalized, and dependable every step of the way.
Customer satisfaction is the foundation of everything we do. Over time, we've built a solid reputation as a trusted name in the taxi industry, thanks to our unwavering commitment to high-quality service, integrity, and professional ethics. Our team of trained drivers, easy booking system, and well-maintained vehicles are all designed to offer you peace of mind and maximum convenience.

Our Mission

To provide safe, reliable, and affordable taxi services tailored to every travel need. We aim to redefine transportation with seamless, comfortable, and customer-first experiences. Driven by integrity and excellence, we go the extra mile in every journey.

Our Vision

To become the most trusted and preferred taxi service across cities and regions. We envision a future where travel is effortless, accessible, and enjoyable for everyone. Through innovation and dedication, we strive to lead the way in modern mobility.

CANCELLATION POLICY: -

At Get My Taxi ("we," "us," or "our"), we strive to provide a seamless and satisfactory experience for all our customers. This Refund Policy outlines the conditions under which refunds may be issued for bookings made through our website (https://www.sdmcab.com), mobile application, or other services (collectively, the "Services"). Please read this policy carefully before using our Services.

1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

Cancellation by You: If you cancel your ride before a driver is assigned, you may be eligible for a full refund. Cancellations after a driver is assigned may incur a cancellation fee, and the remaining amount (if any) will be refunded.
Cancellation by Us: If Get My Taxi or the assigned driver cancels your ride due to unavailability or operational issues, you will receive a full refund.
Service Issues: If you experience significant service disruptions (e.g., the driver fails to arrive or the ride is not completed due to driver fault), you may request a full or partial refund, subject to review.
Overcharges: If you are charged incorrectly (e.g., billed more than the displayed fare), we will refund the excess amount.

2. Non-Refundable Situations

Refunds will not be issued in the following cases:

No-Show: If you fail to appear at the pickup location within a reasonable time (e.g., 10 minutes after the scheduled time) and the driver cancels the ride, no refund will be provided.
User Error: Bookings made with incorrect details (e.g., wrong pickup/drop-off location) that result in ride cancellation are not eligible for a refund unless corrected before driver assignment.
Completed Rides: Once a ride is successfully completed, the fare is non-refundable unless there is a verifiable billing error.

3. Cancellation Fees

A cancellation fee may apply if you cancel a ride after a driver has been assigned and is en route to your location. The fee will be deducted from your payment, and any remaining amount will be refunded.

The exact fee (if applicable) will be communicated at the time of booking or cancellation.

4. Refund Process

Requesting a Refund: To request a refund, contact us within 7 days of the ride or incident at booksdmcabs@gmail.com or +91 9110840751 , providing your booking details (e.g., booking ID, date, and reason for the refund).

Review: We will review your request within 5 business days and notify you of the outcome.

Processing Time: Approved refunds will be processed to your original payment method within 7-10 business days, depending on your bank or payment provider. Get My Taxi is not responsible for delays caused by third-party payment processors.

Refund Credit time: Refunds take 5 to 10 business days to be credited to your bank account.

5. Payment Disputes

If you believe a charge was made in error, please contact us immediately. We will investigate and resolve the issue promptly. For unresolved disputes, you may also contact your bank or payment provider, but we encourage you to reach out to us first.

6. Changes to This Refund Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Please review this policy periodically to stay informed.